Legal · MassagPulse

Refund & Cancellation Policy

Effective date: 1 October 2026 · Last updated: 1 October 2026

Plans change — we understand. Here is exactly how rescheduling, cancellations and refunds work at MassagPulse.

1. Our approach

We keep a small number of treatment slots each day, and each one is prepared specifically for the guest who booked it. This policy aims to be fair to you and to our therapists, while giving you as much flexibility as we reasonably can.

2. Rescheduling

You can move your appointment free of charge if you let us know at least 12 hours before it is due to start. Simply call +880 1336-580867 or email contact@massagpulse.com and we will find a new time that suits you.

3. Cancellations

Single bookings are paid after your session, so there is normally nothing to refund. However:

12 hours’ notice or more — cancel at no charge.
Less than 12 hours’ notice — we may charge 50% of the treatment price, or deduct one session from a package.
No-show without notice — we may charge the full treatment price, or deduct one session from a package, and may ask for advance payment for future bookings.

We understand that emergencies and illness happen. If you need to cancel at short notice for a genuine reason, please talk to us — we will always consider individual circumstances.

4. Late arrival

If you arrive late, we will try to give you as much of your treatment as possible, but your session may need to end at the scheduled time. In that case the full price of the booked treatment applies.

5. If we need to cancel

Occasionally we may need to cancel or move an appointment, for example if a therapist is unwell. We will contact you as early as possible and offer the next available time. If you have paid in advance, you can choose a new appointment or receive a full refund.

6. Packages

Packages are non-refundable once at least one session has been used. Unused packages may be refunded in full within 14 days of purchase if no sessions have been taken. Packages are valid for six months from purchase, and sessions not booked within that time expire.

7. Gift vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash, but the validity period can be extended once by up to one month on request before the expiry date.

8. If you are unhappy with a treatment

Your satisfaction matters to us. If something did not feel right during your session, please tell your therapist straight away so they can adjust. If you are still unhappy afterwards, contact us within 48 hours. We will listen carefully and, where appropriate, offer a complimentary follow-up session or a partial refund.

9. How refunds are paid

Approved refunds are returned to the original payment method within 7–10 working days. Cash payments are refunded in cash or by mobile wallet transfer, as you prefer.

10. Sessions ended for conduct reasons

If a session is ended because of inappropriate behaviour or a request that breaches our professional standards, no refund will be given, as set out in our Terms & Conditions.

Questions?

Email contact@massagpulse.com or call +880 1336-580867.